Terms & Conditions

Terms and Conditions of Sale

1) Customer Acknowledgement.
The Customer acknowledges agreement with these Terms and Conditions of Sale by the placement of an order to purchase product from The Laptop Specialist Pte Ltd.

This contract of sale is between the entity named on the invoice (the “Customer”) and The Laptop Specialist Pte Ltd All goods are supplied on these terms and conditions only and no person in the employment or otherwise as agent for The Laptop Specialist Pte Ltd has any authority to supply goods on any other terms and conditions or to vary these terms and conditions in any way whatsoever. Previous dealings shall not vary or negate these terms and conditions in any respect.

2) Return or Exchange of Goods.
The Laptop Specialist Pte Ltd will gladly refund or credit goods returned within a reasonable time (generally 3 days) provided the goods are in original condition, original packaging, current version and not a special order, hardware, peripheral or clearance item on condition that there is no replacement or cannot be repaired for the particular model. Otherwise, we will make our best effort to arrange exchange with the manufacturer or accept the goods back for resale. In this case, if the return is authorised by The Laptop Specialist Pte Ltd, a restocking fee of up to 25% may apply.

Please note that where the plastic seal of a software package is broken the return or exchange cannot be accepted due to copyright and licensing restrictions unless faulty nor defective. In this case we will not help the Customer obtain a working copy.

Return or exchange of computer hardware and peripherals is sometimes not possible due to third party constraints on The Laptop Specialist Pte Ltd (unless faulty). Unless agreed otherwise prior to purchasing, all sales shall be considered firm sales.

3) Warranty Information.
All products sold by The Laptop Specialist Pte Ltd are covered by the manufacturers’ warranty that accompanies the product unless otherwise stated. The Laptop Specialist Pte Ltd does not warrant the performance, compatibility, integrity, merchantability and fitness for a particular purpose of any product, but merely passes through to the Customer whatever end-user warranty the manufacturers or software publishers provide with their respective products.

Please Note: Due to restrictions placed upon us by the manufacturers, hardware that is defective on arrival can generally be exchanged if we are notified within 7 days of invoice. Otherwise, the manufacturer’s warranty process must be followed.

4) Delivery of Goods.
We place great importance on the fast and reliable delivery of Customers orders, however please note that delivery times are estimates only and The Laptop Specialist Pte Ltd shall not be liable for delays.

If the Customer fails or refuses to take delivery of the goods, then in addition to all other rights and remedies of The Laptop Specialist Pte Ltd, the Customer shall be liable for all loss and damage (including consequential loss and damage) suffered or incurred by The Laptop Specialist Pte Ltd as a result thereof and The Laptop Specialist Pte Ltd, at its discretion may charge a restocking fee of up to 25% of the purchase price.

The goods shall be at the Customers risk at the point of delivery. The Customer, upon taking delivery of the goods, shall immediately examine the goods and give written notice to The Laptop Specialist Pte Ltd of any defect within five (5) days of such date, failing which the goods shall be deemed to have been delivered in good order and condition and accepted by the Customer.

5) Title of Goods.
The goods shall remain the sole and absolute property of The Laptop Specialist Pte Ltd as legal and equitable owner and the Customer shall hold such goods as bailee only until such time as the Customer shall have paid the full price. The Customer shall be liable to The Laptop Specialist Pte Ltd in respect of any loss or damage to the goods during such bailment.

6) Payment.
The price shall be paid by the Customer in full without any deduction in respect of any claimed set-off or counterclaim (including any such set-off or counterclaim on account of any delay on the part of The Laptop Specialist Pte Ltd in delivering any part of the goods) on or before the payment date.

In addition to any other rights or remedies of The Laptop Specialist Pte Ltd in the event of the Customer’s default hereunder, The Laptop Specialist Pte Ltd shall be entitled:

a) To charge and recover costs incurred for the collection of payment (such as but not limited to collection agency fees and legal costs), cheque dishonour fees, interest at the current bank overdraft rate plus two percent per annum from the due date for payment until payment in full;
b) To immediately and without notice retake possession of the goods (and for such purpose the Customer irrevocably licenses The Laptop Specialist Pte Ltd, its employees, contractors, servants or agents to enter upon the premises at which the goods are located to so retake possession) and resell the goods after seven (7) days written notice to the Customer and thereafter recover from the Customer any amount by which the resale price is less than the price agreed to be paid by the Customer, together with all costs and expenses suffered or incurred by The Laptop Specialist Pte Ltd as a result of the Customer’s default;
c) At the sole discretion of The Laptop Specialist Pte Ltd charge a restocking fee of up to 25% of the purchase price.
d) At the sole discretion of The Laptop Specialist Pte Ltd put the Customer account credit on hold and suspend the supply of goods and services (including RA).

7) Errors and Omissions.
At The Laptop Specialist Pte Ltd, we work hard to offer you the most competitive pricing and accurate product information. Because of the dynamic nature of this industry (e.g. vendor price changes and other variables beyond our control), prices, promotions, versions and availability advertised are subject to change without prior notice. Please be assured of our every effort to ensure the accuracy; however the documents and graphics published may contain technical inaccuracies or typographical errors. The Laptop Specialist Pte Ltd makes no representations about the suitability of this information; it is provided “as is” without warranty of any kind. If an error is made or a product is listed at an incorrect price, The Laptop Specialist Pte Ltd shall maintain the right to refuse or cancel any orders placed. If the order has been confirmed and charged to your credit card, The Laptop Specialist Pte Ltd shall immediately issue a refund.

8) Limitation of Liability.
The Laptop Specialist Pte Ltd, shall under no circumstances be liable for special, incidental, or (not reasonably forseeable) consequential damages including loss of profit or opportunity, even if it has been advised of the possibility of such damages: the maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product.

Subject to any applicable Commonwealth or State Legislation, The Laptop Specialist Pte Ltd liability for any such breach shall be limited, at its sole discretion, to any of the following:
a) Replacement of the goods or any part thereof;
b) Supply of equivalent goods or any part thereof;
c) Repair of the goods or any part thereof;
d) Payment of the cost of replacing the goods or acquiring equivalent goods or any part thereof;
e) The payment of the cost of having the goods or any part thereof repaired; or
f) Refund of the goods upon return.

9) General.
The Laptop Specialist Pte Ltd warrants that it has good title to all products it sells.

In the event any section or portion of a section of these Terms and Conditions of Sale are deemed unlawful or unenforceable, that section or portion of a section shall be stricken from the Terms and Conditions of Sale, and the remaining terms shall continue in full force and effect.

Goods Delivery Policy

We offer both shipping and store pick-up options when purchasing from us online.

How long will it take to get my order?

It usually takes 2-7 business days (Monday to Friday, excluding public holidays) provided all products are in stock at the time of order. If for any reason we are unable to dispatch your order within a day, we will let you know as soon as possible.

Unfortunately we cannot supply specific times for delivery.

Is it free to pick-up my order from your stores?

Absolutely! We do not charge handling fees on your order, so you will not pay anything extra to pick up your order from any one of our stores.

We will contact you to let you know that your product is ready to be picked up. This is usually within 24 hours of your order. In the event that stock needs to be transferred from another branch, this may take up to 3 business days.

To find your nearest store and for trading hours, please click here.

What do I bring to pick-up my order?

All you need is some photo identification and the Order Reference Number you were given when you placed your order.

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